F21 pro is one of Bangladesh's most trusted online betting and gaming platforms. We believe that every user's right to personal data protection is fundamental. f21 pro's Privacy Policy is designed to give you full transparency — what information we collect, why we collect it, and how it is used and stored. This Privacy Policy applies to all registered members of the f21 pro platform.
By using our platform, you agree to this Privacy Policy. If you have any objections, please contact Help Center Contact us.
1. Information We Collect
When you register and use f21 pro's services, we collect various types of information. This data falls into two categories — information you provide directly, and information collected automatically.
Information Provided Directly: When you register on f21 pro or fill out any form, we collect the following information:
- Full name & date of birth
- Mobile Number & Email Address
- Residential Address & Country
- National ID or passport number (for KYC verification)
- Payment method details (card number, mobile banking information)
Automatically Collected Information: The following information is collected automatically while you use the platform:
- IP Address & Browser Type
- Device Information & Operating System
- Gaming history & transaction records
- Login Time & Session Data
- Cookies & Tracking Data
2. Purpose of Data Use
F21 pro uses collected data only for specific, legitimate, and transparent purposes. The primary purposes for data use under our Privacy Policy are outlined below:
| Purpose | Description |
|---|---|
| Account Management | Registration verification, login security & keeping accounts active |
| Service Delivery | Processing bets, gaming activity, payments & withdrawals |
| Customer Support | Troubleshooting, complaint handling & support |
| Security Verification | Fraud prevention, KYC verification, and detection of suspicious activity |
| Bonuses & Promotions | Personalized Offers & Promotional Communications |
| Legal Compliance | Meeting regulatory obligations & maintaining records |
3. Data Sharing & Disclosure Policy
F21 pro never sells your personal information or shares it with third parties for advertising purposes. However, data may be shared in specific circumstances, as clearly outlined in our Privacy Policy:
- Payment Processors: Financial information necessary to process deposits and withdrawals is shared with our authorised payment gateway partners.
- KYC Services: Specific document details are shared with authorized identity verification agencies for the purpose of identity validation.
- Legal Requirements: Information may be disclosed in response to a court order or directive from a government regulatory authority.
- Fraud Prevention: Information may be shared with authorized agencies for cybercrime prevention purposes.
4. Cookies & Tracking Technologies
F21 pro uses cookies and similar tracking technologies on its website. These technologies help enhance your browsing experience and improve the overall performance of the platform.
- Essential Cookies: These are essential for maintaining login sessions and platform security. Disabling them will prevent the platform from functioning properly.
- Performance Cookies: Used to improve page loading speed and overall user experience.
- Functional Cookies: Helps remember your preferred language and settings.
- Analytics Cookies: Anonymized data is collected to understand which sections of the platform are most used.
You can block or delete cookies at any time through your browser settings. Please note that disabling essential cookies may cause certain features to stop working.
5. Data Security Measures
F21 pro uses the most advanced technology to safeguard your data. Our commitment to data protection is at the heart of our Privacy Policy. Below, we outline our security practices in detail:
- SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
- Data Encryption: Sensitive data such as passwords and payment information is stored in encrypted form.
- Firewall Protection: Advanced firewall systems protect against cyberattacks and unauthorized access.
- Two-Factor Authentication (2FA): An additional layer of security can be added to your account for extra protection.
- Regular Security Audits: Our systems are regularly audited by independent third-party security experts.
- Data Retention Period: Personal data is not retained beyond the period for which it is required.
6. Your Rights
Under f21 pro's Privacy Policy, every user holds certain important rights regarding their personal data:
Right to Access
You may submit a request to find out what personal data we hold about you.
Right to Rectification
If any of your stored information is incorrect, you may request a correction.
Right to Erasure
You may request the deletion of specific data, provided there is no legal obligation requiring its retention.
Data Portability
You may request a copy of your data in a machine-readable format.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your data be restricted.
Right to Object
You may opt out of marketing communications at any time.
To exercise any of the rights above, please Help Center Contact us.
7. Third-Party Services
F21 pro's platform integrates certain third-party services that help improve the quality of our offerings. However, we are not responsible for the privacy practices of these third parties.
- Game Providers: Live Casino and slot game providers operate games on their own servers and maintain their own data protection policies.
- Payment Gateway: Mobile banking providers and payment processors operate under their own privacy policies.
- Analytics Services: Tools used for web traffic analytics are governed by their own privacy policies.
8. Children's Privacy
F21 pro's Privacy Policy places the highest priority on child protection. We do not knowingly collect information from anyone under the age of 18. If we become aware that a minor has registered on the platform, their account will be closed immediately and any collected data will be deleted. If you believe your child has created an account, please contact us right away.
9. Changes to the Privacy Policy
F21 pro reserves the right to update this Privacy Policy at any time. If changes are made, the "Last Updated" date at the top of the page will be revised. For significant changes, a notification will be sent to your registered email address or mobile number.
- Continued use of the platform after an updated policy takes effect will be considered acceptance of the new policy.
- We recommend checking this page regularly for updates.
10. Contact & Complaints
For any questions, complaints, or data correction requests regarding f21 pro's Privacy Policy, please reach out through the following:
- Email: support@f21pro.bet
- Help Center: Help Center Page View
- Live Chat: Click the Live Chat button at the bottom right of the platform
Our privacy team will respond to your request within 2–3 business days.
The Core Pillars of Our Data Security
Maximum Encryption
F21 pro uses 256-bit SSL encryption, ensuring bank-grade security for all users.
Data Not Disclosed
Your personal information is never sold or shared with third parties for advertising purposes.
KYC Verification System
A rigorous identity verification process ensures every account is legitimate and secure.
Minimal Data Retention
F21 pro retains data only for as long as necessary. Once the retention period expires, it is securely deleted.
Regular Security Audits
An independent team of security experts regularly audits our systems to identify vulnerabilities.
Instant Support
Our 24/7 support team is ready to assist with any data security concerns.
Join f21 pro with Confidence
Your privacy is fully protected. Register with f21 pro and enjoy a world-class betting experience — in a completely secure environment.